Privacy Policy

Welcome to hamelfilm.com.my, operated by HAMEL MARKETING SDN. BHD. (201801028352, 1290378-H). We respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal data you provide, such as:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Billing information
  • Vehicle details (for appointment or installation purposes)

Automatically Collected Data

When you visit our site, we may automatically collect:

  • IP address
  • Browser type
  • Access times
  • Device information
  • Pages visited

2. How We Use Your Information

Your information may be used for:

  • Processing orders and payments
  • Appointment scheduling
  • Product warranty and registration
  • Customer service and support
  • Email marketing and promotional offers (only with your consent)
  • Analytics and website improvement

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

  • Our internal staff for processing or delivery
  • Payment gateway providers (e.g., iPay88, Stripe, Shopify Payments)
  • Logistic companies for shipping purposes
  • Legal authorities, only when required by law

4. Data Protection & Security

We implement reasonable physical, technical, and administrative security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Cookies & Tracking

This website uses cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Track traffic and usage analytics via Google Analytics or Meta Pixel

You can disable cookies via your browser settings, but this may affect site functionality.

6. Marketing & Communication

By opting in, you may receive marketing emails or WhatsApp messages from HAMEL. You may unsubscribe at any time via the provided link or by contacting us.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of any inaccuracies
  • Withdraw consent or request data deletion (where applicable)

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date.

10. Contact Us

For privacy-related questions, reach out to us at:

HAMEL MARKETING SDN. BHD.
B-01-36, Block B, Kompleks Perindustrian e@HUB,
Persiaran Surian, Seksyen 3, Taman Sains Selangor,
Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.
📧 info@hamelfilm.com
📞 012-3891351 / 03-6143 7600